Payment Terms

• Are there any payment methods other than Paypal?

Yes, besides Paypal, you can pay by credit card, MoneyBooker and Western Union as well.

• How can I pay by credit card?

Even if you haven’t had a Paypal account at present, you could still pay by credit card through Paypal. It is really simple: choose Paypal as payment method firstly, and then you will be guided to the Paypal checkout page after pressing the “Payment” button. Choose “if you haven’t had a Paypal account yet, please click here” on your left-hand side, and the payment will be done after you fill in the information of your credit card according to the checkout page.

• Is online payment secure?

It is secure. The whole payment process is done via paypal security system. IGameHome will not record any billing information nor your paypal account information.

• What is the E-Bill/ E-Check payment? Why do I need to wait for a very long time to receive the money?

E-Bill/ E-Check is a payment mothod of Paypal system, it’s just the same as writing a common check from your bank account. It will take paypal a few days to clear your e-check. Once it is confirmed, the money will be transferred to IGH’s account, and you will receive a notice from paypal too. Generally, 3-4 business days is needed for processing e-checks; We will contact you and deliver your order as long as your payment is cleared.

Paypal

• What’s Paypal and what functions does it have?

Paypal is an online payment methods which provided by paypal.inc. You can find more details about them at www.paypal.com.

General

• Could your prices compete against other companies?

Yes! If you’ve found a legal and famous website with prices lower than ours; we’ll try our best to provide you with similar prices.

• Do you provide service of power leveling?

Yes. You can find more details on our powerleveling page.

• How do I know if there is enough stock ?

Yes! If you’ve found a legal and famous website with prices lower than ours; we’ll try our best to provide you with similar prices.

• Why do you always change your prices?

The adjustment of our prices is to keep our price with best compatibility in the market, Hence, we could guarantee you a best price at all times.

• Why the Live Help is not responding?

We might have some unusual high amount of request on our livechat system. Our operator will answer your request by the sequence of the waiting queue.

• What if your website doesn’t sell the game currencies that I need?

If the game currencies that you need are not provided on our website, you could find help through our Live Help or give us feedback information by E-mail.

Order Process

• How to place an order on IGameHome’s website?

First Step:Choose the game you like, and then the server by Drop-down Menu button.

Second Step:Choose the quantity you want from the Drop-down Menu and press “Add to Shopping Cart”, or you may add any item you want to the shopping cart by clicking it.

Third Step:Enter the checkout page and pressing “Continue” after filling in delivery time and character information. Choose payment method you use on this page.

Forth Step:Click “Click to Pay” bottom when you complete the order form. Please look through your order again and submit it, then press “Pay by Paypal”

Final Step:You’ll enter the paypal billing page now; Fill in all required information and submit your order via paypal. We will process your order once we receive the notice from paypal.

• How could I receive products I’ve ordered?

We will deliver your order according to the delivery method your selected .Please refer to the delivery page for more details.

• If I buy an account, how could I receive detailed information of it?

The full account information including login information and security answers will be emailed to you within one hour once we process your order.

Delivery

• Delivery Notes

Usually, it will take 10-30 mins to complete the delivery after we receive your order. However,the delivery may be delayed in some special cases, such as invalid/wrong order information. If you haven’t received your order after 48 hours yet, we’ll issue you a full refund.

• I haven’t received my item for a long time, did anything go wrong?

If no one contacts you in the game after 30 minutes when you’ve placed an order, please check your e-mail first to see whether we’ve notified you about the wrong delivery information of your order. If you haven’t received our information yet, please contact our Live Help for further help.

Ordering from IGameHome

• How to I check my order status?

Please visit our Live Help, our customer service reprehensive will help you immediately.

• Why do you need to verify my order by telephone?

We must verify all information on your order is valid, to ensure the authorization of credit card/paypal account. We will only need to verify by phone for first time buyers.

• Why can’t I put items into my shopping cart?

Our site is using Cookies in your explores to store such information. If you can’t add your items, it is most likely that there is something wrong with your cookies. Our livechat representatives will help you resolving the problem directly.

Security

• Security Notes

Your security is our top concern. The entire transaction process is completed by IGameHome’s internal workers. Your information is encrypted stored into our database, which no one can access except yourself.

• Why do I need to pay first?

The company receives a large number of orders every day, thereby, we require customers to pay first before our delivery. Our sound reputation and perfect service guarantee customers a secure, swift and reliable transaction.

• How could I know whether your company will accomplish the transaction of order on time?

The company receives a large number of orders every day, thereby, we require customers to pay first before our delivery. Our sound reputation and perfect service guarantee customers a secure, swift and reliable transaction.

• How to protect personal data?

We have strict security system and lots of processes to inquire about information of customers’ orders simultaneously. We’ll not disclose your information to any third parties.

Coupons

• What benefits will I get for registering a member of IGameHome?

1.Faster Process:By registering with us , we don’t need to verify your order every time. This will faster our system to process your orders.

2.Order History:You can check all your order histories associated to your account. Also, it will be easier for you to modify your orders such as delivery time.

3.Introducing your friends to our website will receive additional reward.

• What if I forgot my member login password?

Please contact our Live Help or send e-mail us if you forgot your password. We’ll help you to find your password after verifying your information.

• Do you offer special benefit for loyal customers?

Yes. Besides the discounts and coupons, we have our IGH-Dollar system. The more you buy, the more IGH-Dollar you will receive. You can check our IGH-Dollar system page for more details.

• The price on website is much higher then others, who shall I contact?

IGameHome’s prices are changing along with the market prices; if you Find our price is much higher then others, please simply tell our livechat representatives and we will update our price ASAP.

Refund

• Why do you refund me?

If we were unable to verify your information within 72 hours after receiving your payment, we’ll give send you a full refund. Please provide valid phone number to avoid such delay.

• Except the following conditions:

1. We could not login games due to the server maintenance.
2. Customer was unable to login the game after placing the order.
3. Invalid/wrong order information.

Could We Sell to IGameHome

• Could we sell equipments to IGameHome?

We are sorry, we don’t buy equipments currently. You might sell the equipments ingame and we will buyback your currencies.

• If we sell game currency to IGameHome, how do I get paid?

We currently only offer paypal as payment method.

Sell Game Currencies

• Sell Game Currencies

Click to enter the "selling" page. Choose your game and server, then enter the amount you are supplying. You will get the price for your supplies which generated by our system immediately.

P.S: if you are supplying large amount of currency, please contact our Live Help, E-mail/ MSN：Delivery@igamehome.com or ICQ:388248326. We will discuss more details regarding to your supplies and find a way to establish a better long-term relationship for our business.

• How long will I receive the payment after selling my game currency to IGameHome?

We’ll pay you within 2 hours after receiving the order.

• Is there any limit on currency amount that we sell to your company within a certain period?

It depends on our stock. We’ll notce you if the amount you want to sell us is exceeds what we need.

Delivery

• Accounts Notes

For your security, please change the password and any associated information right after you receive the account information.

• Can I return the account I bought from IGameHome?

Because we are not able to reach player after they quit, we can’t help you to return the accounts after the translations were completed.